FAQs
Frequently Asked Questions
Welcome to the Beautiful Clothes And A Full Moon LLC Help Center.
We created this page to answer the questions customers most often have before and after placing an order. If you cannot find the information you need below, please contact us at sales@afullmoon.shop.
1. How do I know if my order was successfully placed?
After completing checkout, you should receive an order confirmation at the email address provided during your purchase.
The confirmation normally contains your order details and order number.
If you do not see the email, please check your spam or junk folder first. If it is still missing, contact us at sales@afullmoon.shop and provide the name and email address used during checkout.
2. How long does it take to process an order?
Orders are normally processed within approximately 2–3 business days (48–72 hours) after payment has been successfully confirmed.
Processing may include payment review, inventory confirmation, order preparation, packaging, and transfer to the shipping carrier.
Weekends and recognized public holidays are generally not counted as business days.
3. How long does shipping take?
We currently offer the following estimated shipping options for eligible orders:
Standard Shipping
- Cost: Free
- Estimated transit time: 5–8 business days
Please remember that shipping time begins after the order has completed normal processing.
4. Will I receive tracking information?
When tracking is available, we will normally send shipping information after your package has been prepared or transferred to the carrier.
The tracking number may take some time to become active after the shipping label is created.
5. Can I change my shipping address after placing an order?
If you notice an error in your shipping address, please contact us immediately at:
We will make a reasonable effort to update the address if fulfillment has not progressed too far.
However, once a package has entered the shipping process, we cannot guarantee that the delivery address can still be changed.
6. Can I cancel my order?
If you want to cancel an order, please contact us as soon as possible.
If your order has not yet entered shipment, we will make reasonable efforts to stop fulfillment.
Once the package has already shipped, cancellation may no longer be possible and the order may instead need to be handled through our regular return process.
7. What is your return period?
Eligible products may be returned within 30 days from the date of delivery.
Before sending merchandise back, please contact us at:
Our team will review your request and provide the appropriate return instructions.
8. Who pays for return shipping?
If the return is caused by a personal preference, such as changing your mind or choosing the wrong size or variation, the customer is generally responsible for return shipping costs.
If we confirm that the item arrived:
- Damaged;
- Defective;
- Incorrect;
- Or as the result of a fulfillment error on our part;
Beautiful Clothes And A Full Moon LLC will cover the reasonable return shipping costs.
9. What condition must a returned product be in?
Returned merchandise should remain in reasonably resalable condition.
Where applicable, products should be returned with their original accessories, components, packaging, and tags when reasonably available.
Items that have been substantially used, washed, altered, intentionally damaged, stained, or otherwise changed after delivery may not qualify for a standard return.
Reasonable inspection or trying on an item does not automatically make it ineligible for return.
10. Where should I send my return?
Our business address is:
Beautiful Clothes And A Full Moon LLC
1215 East Apache Drive
Springfield, Missouri 65810
United States
However, please do not mail a return without contacting us first.
Contact sales@afullmoon.shop so we can confirm the appropriate return instructions for your order.
11. How long does a refund take?
Once an eligible returned product has been received, inspected, and approved, we aim to process the refund within approximately 2 business days.
Refunds are normally returned to the original payment method.
Your bank, credit card issuer, or payment provider may require additional time before the refund appears in your account.
12. Can I exchange an item instead of requesting a refund?
Yes, when the requested replacement product or variation is available, we may be able to assist with an exchange.
Depending on inventory and fulfillment circumstances, we may either arrange a direct exchange or ask you to return the original product and place a new order.
Please contact sales@afullmoon.shop before returning the item.
13. What should I do if my product arrives damaged?
Please contact us as soon as reasonably possible at:
Include your order number and, when possible, photographs showing:
- The damaged product;
- Packaging;
- Shipping box;
- Shipping label;
- The affected area.
This information helps us evaluate the problem and determine the most appropriate solution.
14. What if I receive the wrong item?
If the product delivered is different from what you ordered, please contact us at sales@afullmoon.shop.
Provide your order number and photographs of the item received.
After confirming the fulfillment error, we will work with you on an appropriate replacement, return, or refund solution.
15. What if my tracking says “Delivered,” but I cannot find my package?
First, please check:
- Your normal delivery area;
- Front or side entrances;
- Parcel lockers;
- Building reception or management;
- Household members;
- Neighbors where appropriate;
- Any delivery notice from the carrier.
If the package remains missing, contact us with your order number and tracking information so we can review the shipment.
16. Can an order arrive in more than one package?
Yes.
Orders containing multiple products may occasionally be divided into separate shipments.
These packages may:
- Have different tracking numbers;
- Be delivered by different carriers;
- Arrive on different days.
If only part of your order arrives, please review all available tracking information before reporting an item as missing.
17. Why might my order require a signature?
Orders with a merchandise value exceeding $50 USD may require a signature at delivery.
This measure may be used to reduce the risk of higher-value shipments being left unattended.
18. Are the colors shown online exactly the same as the physical product?
We make reasonable efforts to display products accurately.
However, colors may appear slightly different because of:
- Screen settings;
- Device displays;
- Lighting;
- Photography;
- Production batches;
- Material characteristics.
Minor differences in appearance do not necessarily indicate a product defect.
19. Is my payment information secure?
Payments are processed through the payment services available through our ecommerce store.
Sensitive payment credentials may be handled directly by authorized payment processors rather than independently stored by Beautiful Clothes And A Full Moon LLC.
Please review our Privacy Policy for additional information about how customer information may be handled.
20. How can I contact customer service?
Our primary customer service email is:
Our regular customer service hours are:
Monday – Friday: 9:00 AM – 5:00 PM(EDT)
Saturday–Sunday: Closed
For an existing order, including your order number in the message will help us assist you more efficiently.
Still Need Help?
We understand that not every question fits neatly into an FAQ.
If you need assistance with an order, product, shipment, return, payment, or another matter relating to our store, please contact:
Beautiful Clothes And A Full Moon LLC
1215 East Apache Drive
Springfield, Missouri 65810
United States
Email: sales@afullmoon.shop
We will make reasonable efforts to review your request and provide clear, useful assistance.