Refund policy

At Beautiful Clothes And A Full Moon LLC, we want every order to meet your expectations as closely as possible. If an item does not work out for you or arrives with an issue, we offer a clear and straightforward return process.

This policy applies to purchases made directly through our online store.

For any questions regarding returns, exchanges, or refunds, please contact us at:

Email: sales@afullmoon.shop

1. 30-Day Return Window

You may request a return within 30 days from the date your order is delivered.

Return requests submitted after the 30-day period may not be accepted.

We recommend contacting us before sending any item back so that our customer service team can confirm return eligibility and provide the appropriate instructions.

2. Return Eligibility

To qualify for a standard return, the item should remain in a condition that allows it to be reasonably resold.

Whenever possible, returned items should:

  • Be unused or only reasonably tried on;

  • Be free from damage caused after delivery;

  • Be free from stains, strong odors, or unauthorized alterations;

  • Include original accessories, components, packaging, and tags when available;

  • Be accompanied by valid proof of purchase or an order number.

For clothing or textile products, items that have been extensively worn, washed, altered, or damaged after delivery may not qualify for a standard return.

3. How to Request a Return

To start a return, please email:

sales@afullmoon.shop

Your message should preferably include:

  • Your order number;

  • The name or reference of the item;

  • The reason for the return;

  • Photos if the item arrived damaged, defective, or incorrect.

After reviewing your request, our customer service team will provide return instructions and, when necessary, the appropriate return shipping address.

Please do not send a return package before receiving our instructions.

4. Return Shipping Costs

If the return is requested for personal reasons, including:

  • Change of mind;

  • Incorrect size selected;

  • Incorrect color selected;

  • The product no longer suits your preferences;

the customer is generally responsible for return shipping costs.

However, if we confirm that an item is:

  • Defective;

  • Damaged during delivery;

  • Different from the item ordered;

  • Or sent as a result of a fulfillment error on our part;

Beautiful Clothes And A Full Moon LLC will cover the reasonable return shipping costs.

5. Damaged, Defective, or Incorrect Items

Please inspect your order shortly after delivery.

If you notice a problem, contact us as soon as possible at:

sales@afullmoon.shop

To help us review the issue efficiently, we may ask you to provide photographs showing:

  • The product;

  • The packaging;

  • The shipping label;

  • The damaged or defective area.

After reviewing the issue, we may provide an appropriate solution such as:

  • A replacement;

  • An exchange;

  • A full refund;

  • A partial refund;

  • Or another reasonable resolution.

6. Return Inspection

Once we receive a returned item, our team will inspect its condition before approving the refund or exchange.

If the merchandise meets the return requirements described in this policy, the return will be approved.

If the product shows substantial use, unauthorized alterations, damage caused after delivery, or missing components unrelated to an error on our part, we may refuse the return or adjust the refund amount where permitted.

7. Refunds

Once an eligible return has been received and approved, we aim to process the refund within approximately 2 business days.

Refunds will normally be issued to the original payment method used for the purchase.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

Those processing times are controlled by the financial institution and are outside our direct control.

8. Original Shipping Charges

Original shipping charges are generally non-refundable when a return is made because of a change of mind or personal preference.

However, when a return results from a defective product, shipping damage, incorrect merchandise, or another error attributable to Beautiful Clothes And A Full Moon LLC, we will also review the applicable shipping charges as part of the resolution.

9. Exchanges

If you would like a different size, color, or available product, please contact us at:

sales@afullmoon.shop

Depending on product availability and the circumstances of the request, we may arrange an exchange or ask you to return the original item before placing a replacement order.

All exchanges are subject to product availability.

10. Return Address

Returns must be authorized in advance.

Our business address is:

Beautiful Clothes And A Full Moon LLC
1215 East Apache Drive
Springfield, Missouri 65810
United States

Please contact our customer service team before mailing a return to confirm that this is the correct return destination for your order.

11. Consumer Rights

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.

If applicable law provides additional mandatory rights or remedies, those rights will continue to apply.

12. Contact Us

For questions regarding returns, refunds, exchanges, or issues with an order, please contact:

Beautiful Clothes And A Full Moon LLC
1215 East Apache Drive
Springfield, Missouri 65810
United States

Email: sales@afullmoon.shop

Our customer service team will make reasonable efforts to review and resolve your request in a clear, fair, and timely manner.